LAUNCH Warranty Policy

Last Updated: November 13, 2026

At LAUNCH, we are committed to providing reliable automotive diagnostic tools and quality customer support. All eligible LAUNCH products are covered by a limited warranty against manufacturing defects and defects in materials under normal use.

Please review the following warranty terms before requesting service.

1. Warranty Period

LAUNCH automotive diagnostic tools are covered by the following warranty periods:

ProductWarranty PeriodMillennium 30 Plus1 YearMillennium Master 2.01 YearMillennium MAX1 YearCRP919 MAX1 YearAll Other LAUNCH Automotive Diagnostic Tools2 Years

The warranty period varies depending on the product model. Please refer to the table above to determine the applicable warranty coverage.

2. Warranty Start Date

The warranty period begins on the original purchase date (order date) shown in your order confirmation or proof of purchase, regardless of whether the product requires account registration.

Please keep your order confirmation or purchase receipt as proof of purchase and warranty eligibility.

3. What Is Covered

During the applicable warranty period, LAUNCH will provide warranty support for eligible manufacturing defects and defects in materials under normal use.

If your product experiences a covered issue, our customer support team will assess the problem and determine the appropriate warranty service or solution in accordance with the applicable warranty terms.

4. What Is Not Covered

The following situations are not covered under this warranty:

  • Accidental or Physical Damage: Damage caused by accidents, drops, impacts, or improper handling.
  • Water or Environmental Damage: Damage caused by water immersion, excessive heat, fire, or other natural disasters or environmental hazards.
  • Unauthorized Modifications or Repairs: Damage or malfunctions resulting from unauthorized modifications, disassembly, or repairs performed by third parties.
  • Non-LAUNCH Accessories: Damage caused by the use of accessories or components not manufactured or authorized by LAUNCH.
  • Expired Warranty and Subscription: Tools that are outside the applicable warranty period and do not have a valid subscription.
  • Data Loss: Loss of data occurring during repair, maintenance, or servicing. Customers are responsible for backing up their data before sending a device for service.

5. How to Request Warranty Service

If you believe your LAUNCH product has a manufacturing defect or qualifies for warranty service, please contact our customer support team.

Email: hello@launchauto.com

To help us process your request efficiently, please provide:

  • Your order number or proof of purchase.
  • Product model and serial number (SN).
  • A description of the issue.
  • Photos or videos demonstrating the problem, if applicable.

Our support team will review your request and provide further instructions regarding the warranty service process.

6. Important Notes

  • Warranty coverage applies only to eligible LAUNCH products and is subject to the applicable warranty terms.
  • Proof of purchase or valid product registration may be required to verify warranty eligibility.
  • Warranty service does not automatically extend or renew the original warranty period unless required by applicable law.
  • This warranty is subject to applicable consumer protection laws. Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

7. Contact Us

For questions about product warranties or warranty service, please contact:

LAUNCH Customer Support

Email: hello@launchauto.com

We appreciate your trust in LAUNCH and are committed to supporting you throughout your product ownership experience.