Shipping Rates

All taxes and fees are covered by LAUNCH TECH U.S.A., INC. LAUNCH also covers shipping costs for orders placed through the official store.

Free shipping is available within the United States and Canada, except for certain remote and non-serviceable areas.

United States Excluded Areas

• Alaska
• American Samoa
• Guam
• Hawaii
• Marshall Islands
• Northern Mariana Islands
• Palau
• Puerto Rico
• U.S. Virgin Islands
• Armed Forces Americas (AA)
• Armed Forces Europe (AE)
• Armed Forces Pacific (AP)

Canada Excluded Areas

• Yukon
• Northwest Territories
• Nunavut
  
• Certain remote, rural, or fly-in communities

Additional shipping charges may apply for remote locations.

Please note that we are unable to deliver to P.O. Boxes, military addresses, or restricted areas.

Regarding Refused Deliveries and Handling Fees

For non-fraudulent orders, if a customer refuses delivery after the order has been shipped, a flat fee of $15 will be deducted from the refund to cover return shipping and handling costs.

Address Modification and Re-Delivery Fees

Please ensure that your shipping address is correct before placing your order.

Once an order has been shipped, address changes cannot be guaranteed.

If an incorrect address is provided and the package must be reshipped, a flat re-delivery fee of $10 will apply.

Processing and Delivery Time

Orders are typically processed and shipped within 2 business days.

Delivery usually takes 4–8 business days after shipment, depending on the destination. Business days do not include weekends or public holidays.

Shipping Delays

LAUNCH is not responsible for shipping delays caused by circumstances beyond our control, including severe weather, natural disasters, carrier disruptions, customs inspections, or other unforeseen events.

If a delay occurs, we will do our best to assist you and keep you informed of any updates.

Shipping Restrictions

We currently ship to the United States and Canada only.

Orders cannot be delivered to countries outside these regions.

Damaged Shipments

If your order arrives damaged, please contact us as soon as possible at hello@launchauto.com with:

Your order number
Photos or videos showing the condition of the package and product

Our support team will review your case and work with you to resolve the issue as quickly as possible.